1. Students with less than 80% class attendance for online final exam
The requirement for 80% attendance in order to sit for final examination does not apply during online final exam.
2. Students choose to drop online examination (probably due to not genuine reasons such as: drop online exam after observing that online examination is difficult)
If students inform lecturers immediately at the beginning of the exam (first 10 minutes), lecturers can choose to request students to carry out exam using different online exam method (such as asynchronous online exam).
3. Students caught cheating during online examination.
Students will be penalized as stated in respective Academic Regulations and University can apply the needed measures.
4. Students have technical issues during online exam
If lecturers were informed immediately, lecturers have to give students up to 30 minutes extra time to continue online exam (regardless of frequency being disconnected). If students need more time, students are requested to apply for Special Examination (Peperiksaan Khas).
5. Students took longer time to submit answer than the allocated time (extra 30 minutes).
If students took longer than the given buffer time to submit their answer and did not inform lecturer within the given 30 minutes, lecturer can assume that students’ problem is not genuine. Lecturer has the right to not accept students’ late answer submission.
6. Students cannot upload answer scripts to UTM e-Learning because file is too big.
Ask students to send via email/Google Drive and the worst case scenario send photos through WhatsApp.
7. Students to copy/paste answers from friends.
Check students’ answers similarity in Interim Submission and Final Submission (for Online Asynchronous Exam).
Check students’ log in e-learning for submission time as well as proctoring logs for online proctoring exam.
Run plagiarism checking to students’ answers.
8. Student says they missed a page in uploading their answer script
If students inform lecturer within the given 30 minutes extra time, students could be allowed to resubmit their answers. However, if this issue arises after 30 minutes extra time has ended, lecturer has the right to not accept students’ resubmission. It has been clearly informed to students in Online Examination Rules and Regulations.
9. Student was disconnected during online exam and cannot resume.
Student is advised to leave the exam and take examination at later scheduled date.
10. Student was disconnected during online exam but can resume after some time.
Student can resume/drop online exam but no extra time should be offered because students are aware that they have to have good internet connection for online exam.
11. Students lost some time after being disconnected.
Student can choose to resume/drop online exam but no extra time should be offered because students are aware that they have to have good internet connection for online exam.
12. Student receives time-out / network error prompt when tried to resume online exam session.
Student can choose to resume/drop online exam but no extra time should be offered because students are aware that they have to have good internet connection for online exam.
13. Online exam runs but live video conferencing stops during manual online invigilation using Webex/Zoom/Google Meet.
Student is advised to leave the exam and take examination at later scheduled date.
14. Students wanted to go for toilet breaks during online exam (during online proctoring or manual online invigilation).
No toilet breaks are allowed for online exam that lasts for 90 minutes unless students can provide evidence of health-related issues for toilet breaks. For these students, no extra time will be given due to toilet breaks.
15. Students cannot sit for online final exam because insufficient infrastructure (such as no internet connection etc)
Students have to apply for Special Examination where during Special Examination students will be requested to sit for online exam at a designated location by University.